D0 emergency response & problem header
discipline completion
0 / 8
D1
team formation
Identify cross-functional team with relevant expertise
team members
D2
problem description
Quantify and define the problem with specific data
is / is not analysis
✓ is
✗ is not
D3
interim containment actions
Immediate actions to protect the customer until permanent fix
D4
root cause analysis
Identify and verify the true root cause(s)
contributing factors
D5
permanent corrective actions
Actions that eliminate the root cause permanently
D6
implementation & validation
Confirm corrective actions work as intended
D7
preventive actions
Prevent recurrence in similar products and processes
preventive action items
D8
closure & recognition
Officially close the report and recognize team contributions